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| - Short Story: I highly recommend this dealership and Nick C. if you're in the market for a car! My experience was very positive, and I feel they dealt honestly, fairly and professionally.
Long Story: I was apprehensive about the prospect of buying a new used car... it had been more than a decade since I last went car shopping, and we all know the perpetuated car salesperson stereotype! Fortunately, I stopped at North Coast Auto Mall first and worked with Nick C. -- who made the process and subsequent decision easy.
First and foremost, I must compliment Nick's professionalism and friendliness. He was great to work with, very knowledgeable and helpful, without being pushy or overbearing. He let my husband and I walk the lot to peruse cars and discuss amongst ourselves, then helped us weed through those cars that caught our interest, making recommendations based on my described wants and needs compared against stats and histories, and even looking up cars in their sister lot to find me the best options.
We did a couple of test drives, and once we narrowed to a car we liked with his helpful recommendations, Nick made it easy for us to come back the next day and pick it up to take to a mechanic to review. It's worth noting here that we did not feel rushed or pressured at any point in the many hours we spent at the dealership over the course of 2 days to make the buy. He wanted us to feel confident in and comfortable with our decision.
Pairing a good inspection report with the car's great list price -- below the comps we researched on similar cars for sale in the area -- we finally pulled the trigger. Nick and his team then made the paperwork process equally easy, getting us through it as quickly as possible without sacrificing thoroughness. A special shoutout goes to their finance guy, Aaron, for running through quotes multiple times to find us the best interest rate at the term options we wanted. (And yes, patiently going through the math with me... not my forte.)
Overall, I highly recommend this dealership, and Nick C. in particular. I felt comfortable and informed from initial walk-in to final purchase, and am very happy with the car I chose. I believe ultimately, that's what they want at North Coast Auto Mall -- for their customers to be truly satisfied! Thank you.
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