I ordered online, and missed a confirmation phone call. As a result, nothing was done with my order until I showed up to pick it up. What's the point of online ordering if I have to wait for a confirmation phone call?
I was told the order would take 15 minutes, and I took a seat where instructed, a few meters from and in full view of the cashier. 30 minutes later, I asked the cashier if it would be much longer. She found that my order was sitting there right next to her for who knows how long.
After I got home and microwaved the food, it was fine. Just okay. I won't be ordering takeout from them again, however.