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| - I am another former employee writing this review anonymously to not be targeted by Studio Movie Grill. I would love to start with the pros of the place, but unfortunately, there are none. By far the WORST work experience (and customer experience, yes I've gone as a customer as not to be biased) I've EVER had. I don't even know where to begin with the pathetic, joke of an establishment this is.
I guess I'll begin with the self-absorbed, careless teenage scum they hire. From Day 1, my "trainer" didn't know jack themselves, and they're supposed to be training me? Every single employee gave me the unfriendly "newbie" vibe, as pleasant as I was with them. None of the trainers cut me ANY slack, and only treated me in a condescending way. Not to mention the rumors I overheard of other employees coming to work stoned and spitting in unfriendly customers' food. Also, employees sneak kitchen food when the managers aren't watching. I want to emphasize that the women are especially catty and clique-ish. They're obviously only working there because they need the money. When I went as a customer, big surprise; they were still not friendly and the server was rude.
Also, employees are mentally abused (really stupid concept; serving food in a loud, dark theater) and consistently yelled at through the whole work period. Cursing and rude comments are slinged around the kitchen like no tomorrow. Employees are given NO breaks (there's not even a break room) and it overall feels very hostile. I agree with the other former employee's review that this place breaks MANY labor laws.
The management was pretty fair to me and they do try to make customers happy, but they are very disorganized. After quitting my job, I didn't get my final paycheck for MONTHS after I quit. Professional.
The food is greasy and is sure to give you a stomach ache, especially since no gloves are worn by kitchen staff and sanitation is practically non-existent there. That's right, the chefs touch raw meat, then touch everything else in the kitchen like toppings and drinks. I also saw a COCKROACH in the kitchen. After being alarmed by it, my trainer said, "oh yeah, those hang out around here sometimes", like it was no big deal. The Health Department needs to be called and this business needs to be reported to the Better Business Bureau. This place needs new kitchen management and general staff (maybe not immature teenagers?)
Also, it was my (and other employees') responsibility to keep restrooms clean! I was a food server, so before serving your meal, I unclogged toilets without wearing gloves (since they weren't made available)! That's right; very sanitary!
I highly recommend you read this review on SMG from another former employee as I agree with all of it 100%. http://www.yelp.com/biz/studio-movie-grill-scottsdale?hrid=Q223yBY-S1CCor0YWAUx4Q
Anyways, thank you for reading my honest review about what a terrible, "premiere", snobby excuse-of-a-movie-theater SMG is. Stick to Harkins.
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