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| - I have never been to Hello Bistro before, but had heard good things about the burgers and salads. We ended up trying the place on a Saturday night, as our other plans for dinner were going to be over an hour wait. So we skipped the wait times at the other restaurants at McCandless Crossing and found ourselves here.
They were somewhat busy for 8pm on a weekend evening- nothing extreme. But it seemed like the "to go" orders were the ones that were taking the most time. There were a lot of people sitting around in the dining area who were waiting with slips for their to-go orders. The line moved fairly quickly - but the girl who was working the register was rude and just so painfully adolescent. She was annoyed by us ordering our meals because one of her friends was in the line behind us. She was smiling and waving around us, trying to not be agitated by having to take our order to talk to her friend. She was not paying attention because of this and we had to tell her three times that we needed two cups for two separate drinks. Ok, a little annoying, but I can get over it. She was huffy and rolling her eyes even though we probably had a 5 minute interaction with her.
We waited about 15-20 minutes for our orders to be ready for dining in. We went to find a table - which was a chore as every single table was DISGUSTING. They were covered in sticky soda, dried ketchup and trays of other people's garbage from their meals was just sitting around all over the place. It was really gross. Fiance ended up cleaning our table AND the drink/straws/ketchup stand because it was so foul.
When our food finally arrived the teenage boy who gave it to us said what my order was, then gave it to me. He then said "and this other thing" when handing fiance his meal. Uhm ok. Again, I can get over it and will try not to hold the service overall to these teenagers who were running the place on this night. This teenage boy also was in charge of cleaning the tables and drink station - which he walked by the garbage, spills and dirty tables repeatedly. When we left the place he still had not come out to wipe anything down or throw anything away.
I went for the "over easy" burger and fiance had the pot roast sandwich. Both were actualy pretty good. My burger was actually really well seasoned, tasted good, and was hot; though it was a pre-made patty, not a handmade one. The homemade ranch they offer at the condiment stand was also AMAZING. If we could have dipped our hands into it, we would have. We also got orders of their fresh cut fries, which were good - but would have been 1000X better if they would not have been cold.
Overall, not a bad enough experience to deter me from here, but I think I would like to try it on a weekday to see if there is a difference in service.
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