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  • Unfortunately there is no zero star or star dust option otherwise I would have rated it as stardust :-) We unfortunately had a grumpy young female host (server) that was obvious that she does not like her job and disliked the fact that our table didn't order alcoholic beverages so she could make more tips. The food was very mediocre in taste , nothing special , the complimentary olive oil spread and mint humus was to dry and absent of any taste , we asked for some olive oil to spike up the taste and dryness. Our main course the citrus shrimp salad and baked sole were alright , nothing special , the daily special soup was served in a very minimalistic way totally out of proportion with its plate. The most disappointing part was that literally over 3 times we had to go around the enormous space to find a server, the servers were kind of having a round table in the restaurant and were enjoying each other's company totally ignoring and forgetting about the tables and guests and when this was pointed out to them a few had a courtesy to apologize but our server just threw her head around and acted very abruptly , we were table 32 very close to the serving station and behind a partition where the staff had there important congregation in the middle of service. It was very clear that service is non existence, complacency and ignorance was abundant, and their was a lack of professional supervision :-( Apologies is the first step but these days is not enough, hospitality needs to go beyond just mere apology , another example is the time we wanted to pay but the first available person out of 5 whom were busy with their important round table had to go around and find the server which is so silly and backward because she was assigned to our table, these things should not hinder another available staff member to provide service , so lack of initiative was another big missing puzzle link tonight . I hope that these things will be addressed very soon , I definitely recommend the owners and staff to read the book "setting the table" and to watch some very interesting talks by Danny Meyers on the importance of hospitality , self initiative and guest service , which will make or break a business.
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