Came in for the first time to drop off 4 brand new uniforms, 3 suits and a jacket. Drop off was friendly enough and I picked up 2 days later. When I got home I realized 3 of the 4 brand new uniform pants were ruined. The manufacturer believed them to be burn marks. It took 2 days to talk to the manager. She said she wanted the chance to fix it but the material was frayed in some areas and I didn't have time to wait for them. I'm all for giving someone a second chance but for the majority of the pants to all have some problem I had to overnight new uniforms. She ended up giving me a letter saying they followed manufacturer directions. No offer to refund the cleaning or pants. Prices are reasonable but not worth wondering if irreplaceable items are going to come back damaged or not.