| rev:text
| - Disclosure: *This is a long post. If you don't want to read it, the moral of this story if you decide to go there is: Confirm the prices as you book the appointment, and whatever it says on the website, ignore it.
I accompanied a friend to get her hair cut. The hairdresser gave a decent cut, the owner stepped in to resolve the issue, but the receptionist (cashier) was a total nightmare. Although it was not my haircut, I became involved in the issue because the she was being rude, unprofessional and lied to my friend. It was appalling and this situation was alarming enough to write this review to make sure it wouldn't happen to someone else.
I met her while she was getting her hair cut, because we were going to have a coffee after. The stylist did a decent cut on her, maybe could have tried styling it different, but it was ok. The problem started after he had led her to the reception to pay. After he walked away, we were standing there and after punching in the total, she says to my friend that will be $89.
The issue: my friend did research online from the salon website, the services section showed ranking of stylists ( junior, senior, or master) and range of prices. My friend has a pixie cut short hair so she wanted a decent cut, but the master price which said $60+ was not what she wanted. The Senior pricing stated $45-60 on the site, so called to make an appointment for the same day, 1st time customer. The receptionist asked which level, and she replied senior stylist, and appt was for 430pm. My friend then let me know how excited she was and the price was in her range, and the salon was near my work.
What earned the single star here, was 100% about attitude from the receptionist. After letting my friend know about the price, it startled her, because that was not at all what she expected. The receptionist apologized but said she couldn't do anything about it. My friend said that when she called in, she had requested the senior stylist, and then quoted the website prices.
Receptionist explained again that she couldn't change that. She then proceeded to say, what am I supposed to do, make the stylist lose money? I then said, and my friend is supposed to pay for the mistake by whichever person booking the appt? She said there was no mistake, the stylist is a senior stylist. So I inquired why is his price higher than a senior stylist? She then said, I don't know why, but I know his price is $89 for the cut. Then she said besides, the prices are wrong on the website, it's really old and its too difficult to change the prices. (Disclosure: my friend happens to be a art director in web design) So at that point my friend is baffled, because this still isn't her fault, yet this receptionist is not making any exceptions. The receptionist claimed that there was a disclaimer on the website (ps as of tonight there is not, and I took a screenshot of their pricing)
Then she goes on to say, and by the way, Pure is a high-end salon, our masters charge over $100, if you wanted a $20 haircut you shouldn't have come here. It was this condescending remark that wishes they should get 0 stars. My friend was almost going to pay it to just get out of the situation, but I couldn't let that happen. I asked again if there was someone in charge that we could speak to, she said no. I said that this needs to be resolved. The receptionist continued to say that my friend should have verified the pricing when she called in and asked for a senior stylist, suggesting that it was her responsibility to double check the pricing. My friend replied that if she is reading it on the website, she didn't see the need to.
At the end of this story, who I imagine as the owner, came out and told the receptionist to not charge her, took my friend by the hand and apologized, while the receptionist was giving details to him like our website prices are old right? She didn't confirm the pricing on the phone with us... my friend then explained the situation very clearly, she is not unhappy with the haircut, she just didn't expect to be charged that much and had she known the actual price, she wouldn't have asked for that. She told the owner, she was willing to pay $60 as a compromise. He said that it would be taken care of, but she said she is fine with paying that. so the receptionist took her card, charged her the money, and offered no apology for her condescending comments.
For the owner and the stylist: my friend would have given them many more stars, but for the overall experience, she said she definitely won't be going back there, even though they resolved it.
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