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  • First off let me start by saying I love, love, love Jimmy Johns...... This location is new but I am not sure that makes up for the mistakes. I work near this Jimmy Johns so I frequent it quite a bit. My boss sent me on this specific trip for lunch for him and myself. My usual is the number 16 Club Lulu no tomatoes (cant stand the taste of tomatoes). He text messaged me his order, Club with no onions. For those of you who are frequent Jimmy Johns goers you will know that half the menu is in fact multiple types of clubs. He has eaten at Jimmy Johns before so I assumed it was a club that had onions on it because he was specific about NO ONIONS! I gave them my order first because I knew it by heart and they began working on it while I discussed with the register man which club to get for my boss. He "thinks" the number 9 is the only one that automatically comes with onions so I went with that one. I explained my story how he didn't want onions so that has to be it. My sandwich was done before I even paid. I searched for my bosses sandwich because I went and grabbed drinks while the number 9 was being made. The guy making the sandwiches handed me two and I said no I have mine I just needed the number 9. He handed me someones number 10..... after the confusion and the proper sandwich I left with my subs. I returned to the office to find tomatoes on mine (even when you pick them off the taste is still there) and onions on his (even when you pick them off the taste and the SMELL is still there). We were both very unsatisfied with our sandwiches and now my boss will not be asking me to make the lunch run anymore. Fast is great but maybe waiting to listen what the custromer wants is better.
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