I should have read all the reviews before making an appointment. It seems the wait time after your scheduled appointment is at least 40 minutes (based on my two appointments). You cannot get anyone on the phone and when you leave a message every message says you will be called in 24 hours. Last appointment I waited almost an hour for less than 5 minutes with doctor was told the assistant would call in a prescription for a wound I had that wasn't healing. Nothing was done. I made a few calls and left another message and exasperated with no response drove over and picked up the prescription in paper form and asked for the biopsy results. Their system said I had been called and I was not. I won't be going back and sent a letter to the doctor who owns the facility as well.