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| - I went in today to have my throat looked at, because it felt like something was lodged in there; however, I could eat, breathe, and drink without too much issue. It was an issue that had been going on for awhile, and I had made an appointment with an ENT for this week. However, it was uncomfortable enough that I had to have it looked at before.
I drove to the office and explained the symptoms to the receptionist, asking if this is something they could look at, to which she said yes. I paid the $125 consultation fee up front (no insurance), and then I met with the on site physician who could not help, saying I needed to see a specialist. He spent a few minutes with me total, explained what the issues could be, but ultimately, he could not diagnose it, so he said I need to go see an ENT, which I already had planned on doing.
This review is for being told they could look at my issue, only to take my money and then say they can't. If someone had said there was a possibility I may need to see a specialist and that they couldn't help, I would have at least understood the risk. I was clear explaining it to the receptionist and in describing my throat issue, it was clear it could have been beyond what they can look at. I've never been to an Urgent Care, so even after reviewing their website, I wasn't 100% on what their scope is.
At the end of the day, it's all about money. I called later to explain my issue, and I was told a manager would call me back. Even if they do, I don't expect to get my money back, that's just how it is. It's a lesson learned by me, but that still doesn't make it right.
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