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| - I wish this place deserved more than 2 stars.
This is a Arizona-state wilderness themed brewery. It's off Country Club Rd, which turns into 87 and continues up into Payson and the beautiful rim country area. I love this theme and how it relates to its location. They have a great logo and sell merchandise. As we were drinking IPA's, my buddy and I were commenting on their designs. I was thinking of buying a shirt. I really wanted to love this place, if only so I could wear their merch.
The food menu was pricey, but it looked like there were some good quality, tasty items. I ordered a burger, asked for a substitute cheese. The server wrote it down. Then he asked if I want chips, fries, or onion rings. I went with the fries. All good.
The food came out. It was meh-okay. The fries were good and well-seasoned. They served them with an alternative ketchup that was very good (not sure if it's homemade or a purchased non-Heinz tasting ketchup.) The burger itself wasn't anything impressive. It had good presentation, but the flavor didn't match. But whatever, it was fine.
The bill came and I was charged $1 for cheese and $2 for fries. Mind you, the prices were already on the high end, so this caught my attention quickly. I told the server, who agreed right away that the cheese charge was a mistake because I substituted. The fries, I was told, was extra as written on the menu. I honestly didn't know or see this. The way it was presented to me while ordering, I thought it was just an option. Most of the time I don't even get fries because of health, so if I knew there's 0 chance I'd have gone with them. I relayed this to the server, who promised to ask the manager. It came back negative, since it was written on the menu I had to pay the $2! I'm sorry, but this wasn't an appropriate response to your customer. I paid and left.
Why would you tarnish your customer's experience over a $2 billing discrepancy? I live around you. I go out to eat 7-10 meals per week. I pay cash at local restaurants that I value having in my community because I'd rather all my money go to you, instead of a cut going to a large credit-card company. I was considering buying a shirt from you. I often make decisions with friends about where to go out.
Fortunately, there are other local breweries I can support. I hope fellow Yelpers will also considering going elsewhere too, as there's no shortage. And to be honest, even without this little issue I would say the food only deserves 3 stars. The beer, atmosphere and branding is higher, but overall it's not enough for me to return.
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