Excellent customer service!! My husband needed a new chainsaw and wanted Stihl. We went to a couple stores but they were sold out of the model he wanted, not Ace though. SO GLAD we went to Ace! Dan assisted us, educated us on the model and maintenance and was just awesome! They took it outside, fired it up and it's been great ever since! If you have never used a chainsaw before, Dan could tell you everything u need to know in about 5 minutes! I'm pretty sure I wasn't getting this level of customer service at the competitors! Shop Ace and buy Stihl!