Horrible business practices. I had accounts for a couple of rental properties. All I did was deposit checks and send an electronic mortgage payment each month. I tried every which way to stop getting a paper statement yet they kept sending them and charging me for them even though I didn't want them. Plus I was also getting charged $5 a month for each account. When I asked the condescending (male) teller about the fee, he said all banks charge this. I immediately closed all 4 accounts and found another credit union that actually seemed to appreciate my business and not want to nickel and dime me. If you open an account, make sure you know all the fees.