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| - Stay away!!!
I have had an awful experience at this place.
I came into this store one day looking for an eternity band to match the wedding ring that I already had. The sales lady was very nice and took my ring back to their shop in the back to examine it so that they could make it the exact same way. She reassured me that they can match the diamonds, setting etc. the price was good so I purchased the ring with an expectation that I would have it within about 3 weeks (with the appraisal). I was super excited because this place seemed to accommodate whatever the customer wanted. This was May 20th. Several weeks later I called and the ring was not done. I got the run around and the sales lady eventually told me that when it came in she wasn't happy with it so she sent it back to get it fixed. She would call when it's done. Ok, no problem, I want the ring to be done right. I waited, and waited and waited. No call. Got the run around and after many empty promises where they say they will call back, no calls...ever. I had to chase them to get any answers. Oh and try talking to anyone who was not involved in the initial sale...Ha! They kept saying they know nothing...so you always have to call at the right time when the sales person who sold you the item is working. Yay me, playing the chase game. After a very frustrating wait, the ring was done...they said to come in! I went, excited to have this ordeal over. The ring was horrible. Setting was off. Diamonds were much more yellow than my wedding band even though I was promised they would match. I was pretty angry at this point. I got the worker to call the manager on the phone to see what she could do. I wanted a refund but 'they don't do refunds'. The manager promised they would fix the setting and diamonds. I left extremely disappointed and went back to the waiting and chasing game. Same thing happened, no calls, the ring took forever again to be fixed. The manager eventually told me to come in as the ring was done! Yay!! Not exactly. They shaved the prongs on the ring and changed some of the diamonds so that every other diamond was yellow still, just awful. I demanded a refunded and they said no, they cannot. I'm not about to throw money away so eventually I agreed to leave my wedding band with them so they can match it exactly. Its now August 7th...over 11 weeks after the initial purchase. No ring. No calls. Nothing. I just called in to get an update and the lady said she had no idea where the ring was, what was happening, manager is on vacation for a week, and the other sales girl will call me when she comes in. Ya, right... When I asked who the manager reports to she told me that 'she is basically the one that takes care of everything'. Then she asked me to be 'patient'. I told her that it's probably a poor choice of words. She agreed. So back to waiting and chasing I go. All I want at this point is a refund and to never deal with them again. I'll let you all know how it turns out.
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