The office was pretty empty at 10:30 AM midweek, but I had made an appointment. They still took the other two people already sitting there first before me even though it was 10:30 and neither of them had an appointment. Only an extra 10 minute wait. The box where you put your valuables though was nasty and dirty and full of curly hairs. I have no idea how that got in the box. Of course I said something and she half cleaned it. Otherwise, a smooth process and results came back in only three hours.