It was my first time taking my dog here & when I talked to the woman that works there I specifically told her we like our dog long, especially for winter. She told me he could use a slight trim & I agreed that was fine. Long story short they wrote cut & bath on their card by accident & they butchered my dog. The woman did apologize & promised me he would grow back in by Thanksgiving. However months of regular grooming and upkeep is GONE. My heart is broken. My poor baby looks terrible!