We order from Cheba hut all the time, they're usually quick, foods perfect and staff is awesome. Recently however, I'm not sure what's changed but our order has been wrong multiple times. Last time the Au Jus for my French dip was missing. Today the service has been so bad I'm not sure I'll give them another chance. I ordered at 6:03, food arrived around 7:20. Our order was wrong missing Au jus for the TWO FRENCH DIPS we ordered. Called at 723 to complain since this messes up my whole meal. We're told as soon as the driver got back they'd bring it out. Called at 803 and was told they'd be right here again at 8:40. They offered to send a whole new order right away and the driver was on the way. 9:17.... Still NOTHING. They don't call or show up, and were advised we should return the uneaten food. Over 3 hours! Worst service I've ever had and not even any sort of remorse. If you order make sure it's hours before you want to eat or just go in.
Update: was contacted by the owner regarding our experience and was told the store would contact us to make this right. However, we never heard anything back, which was the whole issue to begin with. We ordered from Cheba weekly, but I won't spend another penny there with such poor customer service.