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  • It is 2:35AM and I cannot sleep due to my frustration in dealing with Toyota. I was told my truck would be ready at 5pm yesterday and did not receive my truck until 7:05pm (not to mention, it was done an entire week later than I was originally told). I called on my way to the dealership around 4:30pm to double check that it was ready, after sitting on hold and being disconnected once for an unknown reason, roughly 30 minutes later I was able to get the answer that my truck would not be ready until 6pm. I then showed up at 6pm and somehow, no one seemed to have any idea where my truck was...I was finally told that Manny would meet me out front with it. Manny never met me so I went looking for him. I found him at a desk sitting down with other employees. I then spotted my truck outside his desk area through the window - at this time it's about 6:20pm. Manny then says he has to wash it real quick. The gentleman takes the truck to the back. Roughly 30 mins later, growing extremely frustrated I find Manny and ask the status of my truck. He goes to the back and a few minutes later pulls up with the truck soaking wet as if it was just ran through the wash. I open the driver door and see the floor mats spread across the back seat, there is a rubber seal piece in the cup holder about 8 inches in length(?), the gas tank is 3/4 full, a plastic insert appears to be missing from the gear shift display, loose change under the vehicle seat, 79 miles on the truck (purchased with only 9 miles on it), and the worst-there is a chip in the paint on the right rear panel!! I paid $37,494.96 for this truck; does that not deserve better service?? This is absolute madness. This is my second Toyota I've purchased and most definitely my last. I cannot believe the lack of communication, genuine care for the customer, or thoroughness of work by Toyota at Centennial. I want the paint chip on the right, rear fender fixed by Friday. I would also prefer to have it fixed by the dealership on Sahara, as I've lost all confidence in the Centennial location. -Brad
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