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| - If I had an option for no star, I would've picked just that! Ive lived in a community for 9 years and during the 9 years I went to the pool three times. First time it smelled like pee, second time the pool was green and few weeks ago I tried to go and discovered the keys and locks were changed. Few years ago Lenar came along and build more homes and along with brown management association they decided to change locks and keys and I was never notified. I've contacted brown management the past few weeks and I finally was able to get a hold of someone.. Erin returned my call after leaving her 5+ messages and first thing she said " Ur account is up to date, how can I help?" my message clearly said I can't get in the poool and I need keys, and who asked you to look at my account???? And yes I know I am up to date and have a credit on my dues too!!!
Shortly after she said the cost is $10. I am not sure why I have to pay for new keys when they changed the locks without any notification. I would understand if I had lost my keys and would be glad to pay for replacement but that wasn't the case. She then transferred me to Tim. Tim is the rudest, unprofessional, unethical person you can ever speak with. When he answered the call he said he wasn't the manager of my community, so I asked why was I transferred to you then? He said you clearly want to know the cost for the keys... umm that's not true but maybe you can answer my question Tim, When I asked him when was the locks and keys changed and why I wasn't notified? his response was he can't get me the answers cause he was in the middle of a task.. Shortly after I hung up the phone, intentionally. He called me and said we got disconnected and I told him, no I hung up on you. His response was that's rude.. And was being sarcastic.. So I hung up again, he continued to call me.. I told him he is harassing me and needs to stop calling me back. He is definitely not right for the job, he is not a personable and he is clearly there to make homeowners life more hell!! I would like to speak to Montecito Estates manager.
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