I have been a regular at Moxies since they opened this location and am not sure what has happened. Last month we came in an hour before they closed and were one of 2 tables and them waited for 35 minutes to get Nachos! Yesterday tops that - we were seated in the lounge; my vegetarian wife asked if the could substitute shrimp for chicken in the enchilada - no go but understandable. I ordered a Classic hamburger with orange cheddar and she ordered the lobster penne. 40 minutes later and voila the food arrives. The pasta is warm with a tiny piece of lobster and 3 shrimp (not prawns!) but edible! My simple burger though was stone cold - the waitress takes it away and 10 minute later comes back triumphantly to tell me she had spoken to a manager and they were going to remake my burger - not sure what the option was but it scares me! 20 minutes later I get my burger as ordered but the adventure is not over - the bill comes and surprise! We are charged for both burgers! I pointed this out to the waitress and she explained it was an oversight and that she had to enter my order a second time to get the kitchen to cook it. The manager did comp our entire order but a free meal did not make up for the disappointment of what one of our favourite restaurants has become!