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| - Completely mismanaged! Clueless manager and lazy servers! The manager at this location should be ashamed. We haven't been to Mimi's in years, but were in Mesa today and decided to stop in. The hostess told us 20-25 minutes, but the restaurant (the part we could see, at least) wasn't very full. There were about 10 groups waiting in the lobby and outside. After about 10 minutes of waiting they called a group to be seated and another group absolutely exploded! A man started yelling at the manager, saying they had been waiting over an hour and the manager actually argued with the customer!!! What are you doing??? No customers = no job for you Mr. Manager! They quickly took that group back, then another group started saying they will never come back and had also been waiting over an hour.
At this point, we decided to just get some muffins to go and go elsewhere for lunch. We went around the corner to the take-out desk and lo and behold, the booths lining the ENTIRE length of the restaurant (at least 10) were all empty! What the heck??? Why are you not seating people when the restaurant is empty? Multiple servers saw us standing at the take-out counter and turned around and walked the other way. The servers were just milling around, trying to look busy, but not actually doing much. It took about 10 minutes for someone to take our order and probably another 5-10 minutes to get the muffins. In all that time, they never seated another group.
We will NEVER come back to this location. If your servers don't want to work, find ones that do. Seat people quickly if you have the room, even if you are short on servers. I would rather be seated with some water and bread and have extra time to talk to my dining companions and have a slow lunch than to be expected to stand in a crowded lobby for over an hour with nothing to drink. Treat your customers with respect and DO NOT argue with customers when they have been waiting over an hour. Be polite and respectful to your customers.
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