I visited Suit Supply for the second time yesterday and for the first time in Canada. I purchased a coat and needed the sleeves altered. The sales woman offered to have them done the next day which I consider very good service. The following day I picked up the coat and started to drive home to NY, but was called by the store to turn around because they were not sure of the status of the alterations. I took it back to the store to have them take a look. As it turn out, only one of the sleeves were altered and they offered to fix it in 20-30 minutes but I was in a hurry to leave. The manager offered me a tie for my troubles which I accepted. I had the jacket shipped to a friend I work with in Canada as they do not ship internationally to bring to me. The manager was extraordinary in his professionalism and correction of the issue. Overall, I was very happy with the process. This is a great shop and is run very well. My only issue is the lack of selection for athletic men with muscular builds. I am a physician and wear a suit fairly regularly and would like better selection other than the two athletic styles that they carry. I will at least continue to buy outerwear for years to come from this store.