Almost every time I've been there, they don't have my clothes ready at the time they said they would. Incredible inconvenience. And then it's like they can't find me in the system each time.
Also, I have had pants dry cleaned there that have shrunk by an incredible amount. Clearly they aren't doing something properly, you would think my pants have been hemmed way too high.
Just the whole operation seems like they're "winging it".