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  • I had never had a problem with Sprint until my blackberry stop working. I went in and asked to have it repaired, they took in my phone and they said to swing by the next day and it should be repaired or if not sent to the main office to get repaired. Well no surprise my phone needed to be sent in....they took my phone and the my phones battery and said it should be ready in 2 more days. A couple of days passed by I called the store and asked if my phone was ready, they said it was but that the battery was not in....I didn't go pick my phone because it would be useless without the battery. I called the following day and specifically asked if both the battery and the phone were in and the person that took my call said yes...So eagerly I drove to the store to pick up my items. When I went in they had my phone but no battery, and when I questioned the employee the he said "We must of gave it someone else or lost it" Are you kidding me I drove across town to get my phone and this is what I get....I was beyond upset!!! He then said I don't see an order every place for your battery I will have order one for you it should get to your house in 5 days or so? I was with out a working phone for a total of 11 ridiculous! My overall feeling about this store was they lacked customer service....they didn't give me any options and showed no empathy to my situation. I am never doing business with them again and I would advise you the same....unless you want horrible customer service.
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