I go to Hancock because it's across from work and well... I'm kinda cheap. It's true that this place is understaffed and unfortunately that seems to be the norm anymore for crafting stores. This store has mostly cheap quality items and the prices are not great, but One thing I do come in for is their clearance upholstery fabric, which is right around $5 a yard. Last time I came in, everything was very organized and folded which was a noticeable improvement. But I've never been crazy about any of the fabrics here. They are just ok. And yes, waiting at the register for someone to check you out IS weird. But I guess this is the price we pay in the new Era of these businesses scraping by to stay viable. Just not what it used to be.