Horrible customer service! :( Waited over 40 min outside at the curb on a freezing slow December night. The driver arrived and wasn't sure were to go. Really?! Would think being in the shuttle business they would at least have GPS or something. All in all took over 1 hour to get from airport to hotel which was only 1.5 miles away. Staff was unprofessional and poorly coordinated amongst each other. No communication between front desk, outdoor attendant and drivers. Next time, it will be a taxi or other shuttle service company. Lesson learned.