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  • I would never go back! Our visit started with a group of bellman who ignored us when we pulled up to park our car at the valet. We had to call out to a group of chatting bellman for help. No sooner did the bellman start removing our bags from the trunk when someone in charge of valet parking started yelling at us to move our car. It was unbelievable. The bellman was embarrassed but said "this is just how they are." My husband got back in the car to reposition it (and stop the yelling). We went in to the lobby and faced as line of at least 30 trying to check in. They did not have enough people working to handle the crowd. We paid for a high end room with panoramic views. But unlike most better hotels, the bellman did not accompany us to our room. When we got there we could not figure out how to operate the many electric operated blinds and light switches. Ordinarily, the bellman shows you to your room and shows you how to use its features. We quickly discovered the room was poorly cleaned. There was dust on virtually every surface and a large coffee drip under the coffee maker on the counter. There were greasy fingerprints on the cabinets and TV. There were hunks of fallen snacks just under the couch. Someone's forgotten beach shawl was in the closet. Again, it was unbelievable. We had theatre tickets and needed to change and rush out, so we had no time to demand a new room. The next morning we needed to check out early and tried to use the advertised check out service on the TV screen, but it did not work. The service said the front desk was too busy so we needed to check out in person. But when my husband went downstairs, there were no guests at the front desk. Just employees waiting around. To top it all off, when we called from our room for the valet to bring the car around, we were told that they won't do that. We needed to come down and wait. This place holds itself out and charges high end prices, but the service is appalling and the dirty room was creepy. Yes this place has a great view, but it is not worth the money. Skip it!! The one star I gave Vdara is for the view -- nothing more.
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