This place is always an issue, I have 30 mins to grab lunch and the last thing I want is a nasty attitude from the same lady in the drive thru. She will not let you say something without cutting you off.
After telling her twice what extras you want and her cutting you off every time - you leave without said extras and wonder why do I keep coming back here.
Save yourself and drive over to Blue Diamond (those people are a true example of customer service).