After waiting in the drive through for about 15 minutes. Only one car in front. I pull upto the speaker and wait about 2 more minutes. before I said hello and got a "please hold on for a moment " wait for another 3 or 4 minutes. Finally get to give my order, one 4 pc chicken supremes comb and mac and cheese instead of fries. Then pull up to the window. And waited another 20 or so minutes. While I watched the manager and other employees walk about the store. Some were even trying to avoid eye contact. I only saw one customer inside. Finally the manager brings a box with him to the window. Opens it and ask what my drink was so i remind him it was a sweet tea he goes and gets it and comes back. We finished the transaction. And I went home. I know I should have checked before leaving but to wait one more second, was not a option. No straw, fork for the mac, or dipping sauce. Even though I asked for one, not even napkins. Food was still good and satisfying. Luckily I took it to my home so i had utilizes and condiments.