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  • After I had to go and get my money returned I returned to them their burnt disgusting food and after speaking to Richard who is perhaps the WORSE Manager of any place ever he totally turned me off from this location. He does not know when to keep his mouth shut and he does not listen to what you say. He speaks at you not to you. Super rude and disgusting This McDonald's is the closest to my house so I give them my business instead of the McDonald's my client Owns on Rainbow. Every time I ask for something it is a fail! The first time I asked for my order to be made fresh not only was it not they gave me the wrong order. My daughter and her sleep over mates begged for McDonald's so I got them some of this stuff. Well trying to call there is futile as they never answer their phone. We had a movie appointment and I didn't have time to get the food replaced so we chucked it headed to the movies and are overly priced popcorn and hotdogs because by that time we were all starving. So I talk to Pan finally but not after anyone called me back after leaving a message no after feeling very put out by not getting to speak my mind to someone. Well I let him know about my experience and he was super sweet and professional offered me everything replaced and I said listen just make sure it gets better. You're close to my house you'd be the only one I'd visit. Well we go there again a few weeks later and the order everything was fresh and I notice he is the one who hands my my food. Hmm ok he's on it! I was very pleased. Well this morning I'm like you know what I deserve to be bad I go and get a chicken biscuit meal I'm country it calls to me. Well I get home and it's burnt I can't even eat it and I don't want to go back out and get a new one. Do you guys compensate for gas or time when messing up orders as frequently as you do?? Does Pan have to be there every time every day to make sure your quality stays consistent and good. And it's not hard they have a routine and way of doing things so you memorize and repeat it is not hard. It's tedious yes however a impel enough to know. So I just called there to say hey look at this I took pictures it's ridiculous. And I'm just like ticked off that I'm going to eat my apple and my chest morning is gone. Boo for your inconsistent service and letting product in which I received even go out of your food window or service counter. Shame on the workers who passed this out. I just called corporate and the lady is like I can offer you a coupon for a free meal. What do you mean for the meal I just paid for that will get tossed in the trash. I just bit he hash brown and it's so bitter and disgusting I call back this assistant manager answers I tell her about the situation and she says oh is it the hash browns ? Oh so you know and you let this slide ? Wow have pride in the work you do whether it McDonald's southwest or you're Bill Gates. For goodness sake you are continually ripping people off as they are not getting a product that should be expected I a certain fashion anytime you go and purchase it.
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