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  • Made my reservations online which was very easy. I booked a 90 minute massage. It's been a long time and I felt like I really needed this to help me destress. I arrived at Satori early. I was welcomed by the owner with a glass of water and filled out the requisite medical form. I was then brought to the room for my massage and slipped and fell on some water. They just had their carpets shampooed and they were walking around with their rubber shoes on and I guess some water was left on the floor from their shoes tracking on the wood floors making them slippery. I fell pretty hard and spilt my water all over the place. I exclaimed fuck I couldn't believe that this was happening. I was brought into the lobby to wait for them to clean it up and I was seriously thinking about leaving. I was shaking. Masseuse who was assigned for my treatment, Jen, brought me into another room and sat me down and we discussed the situation. The owner offered to give me my treatment complimentary. I had been looking forward to this for a while so I opted to go through with it. The appointment went well I did feel more relaxed. Jen has a very calming nature and was very polite and kind. After the treatment was over, she went over some breathing exercises for me to help calm me. Although the appointment got off to a rocky start, I feel that they did everything in their power to try to make it right. The facilities clean and calming. The massage was good. I am not completely sure if I will go back, but I think that they handled the situation professionally.
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