| rev:text
| - I will honestly never go back to Cleaver.
In order to establish my credibility as a reviewer, I will just mention that I have worked in the service industry for over 10 years, holding positions including server, bartender, and manager. I am a very patient and understanding person when it comes to the service industry, because I know how it works and I have realistic expectations.
I've been to Cleaver a handful of times, and each time, I've had some sort of negative experience, but the cheap and delicious cocktails from 9-close kept me coming back... until my most recent visit.
A friend from out of town and I went in without a reservation, waited about 10 minutes before anyone even acknowledged us, and were then (understandably) wait listed. The manager told us it would be about 40 minutes, so we left my phone number with him and went to grab a drink elsewhere in the meantime. An hour later, we hadn't heard anything, so we decided to go back and ask how much longer it would be.
The manager saw us and said, "I just sent you a text!" I checked my phone, and I did not have a text. He left, and shortly after, I received it. That was odd, but not a huge deal, and I only mention it because I think it highlighted this man's dishonest vibe. When he came back, he told us it wouldn't be very much longer. Then, 2 other girls walked in and said they didn't have a reservation. He told them that if they didn't mind sharing a table, he could seat them right away.
You can imagine my shock and frustration.
I confronted him about the situation, asking why he wouldn't have offered us that spot, and at this point it had been an hour and 20 minutes since we first signed up for the wait list. He was very condescending and kept saying "Oh, you wouldn't want THAT table, we're getting a much better table ready for you." I don't even understand the thinking behind a comment like that... why is this table somehow not good enough for my friend and I, but he will gladly sit these other women there? Am I supposed to feel special? Because I actually felt offended for the other women, that he would put them down like that in order to try and flatter my friend and I into submission. We told him we very much WOULD have liked that table, but we weren't even given a choice. He would not answer our question of "Why wouldn't you offer us that seat?" Finally, he told us we could have it, but by that point, there was no way we wanted to spend money there, so we left.
The cheap and delicious cocktails are not enough to make up for being treated in a rude, condescending, and inconsiderate way. It was completely unacceptable and I will not be going back. I feel bad for the staff who have to work for this man. I really hope he treats his staff better than he does his customers, but somehow I doubt it.
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