I would give this place negative stars if I could. It's really sad how terrible this place is. I purchased a used 2013 Ford Escape. The salesman, Otis Plant was very nice to us. I have no complaints for him. Now, when they sent me to financing, that's when it went downhill. Michael Gutierrez is their finance douche and he is absolutely horrible at his job. My biggest complaint about this guy and everyone else there, including the manager Tom, is that they never get back to you. You will call and speak to so many people and they say "give me your number, we will call you right back" and never follow through. A month with my car and Michael calls me to let me know my vehicle could not be financed and asked me to bring my car back. Of course I wanted my trade in return. Michael text me and said it'll be a couple days before my car comes back. It took them 9 days to give me my trade back and there was a crack in my windshield. I wouldn't recommend anyone to go here.