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| - I ordered pizza delivery, and I've been a regular customer. This time I ordered direct rather than through Just Eat or UberEATS. They forgot to put Italian sausage on my pizza, which for me is as fundamental to pizza as cheese. When I phoned to ask that they send just the Italian sausage so I could put it on myself, the guy refused, and instead offered a credit for the missed topping. What am I going to do with a credit for a topping? He then offered a small pizza. I found that insulting, considering that I had ordered their largest Party size and fully loaded, so I asked that if he couldn't send the topping then at least give a credit for a large, and if necessary with fewer toppings than my original order.
Well they lost my business for good owing to their shortsightedness. I can get a similar pizza and mostly organic at that, for a bit more money, delivered from Magic Oven instead - and those guys let me know that they did not have a certain topping, beef salami, so I could modify my order.
Subsequently the guy pretended that the person who had offered me the credit for the small pizza wasn't there, and he had no knowledge of it! So I got nothing.
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