This place is a joke. Took my truck in for an oil change at 3 pm and was told it would be done in two hours. 3 hours later I got a call saying they needed to replace something with the tires and would call me first thing in the morning to let me know. First thing in the morning apparently means after 10:30 because that's when I called. The incompetent asshat that was my technician wasn't even sure if they had started on it, but assured me he'd have it done by 3pm- 24 hours later. 4 pm now, I call again and am told I can pick it up 5, maybe 5:15 "just to be safe" which makes me laugh.
Tech: "Is that ok?"
Me: "I guess I don't have a choice."
Tech: "Well we could not do it."
---don't worry asshole, you'll never fucking do it again. Hopefully the Chevy dealer down the street is better...could NOT be any worse. Pretty sure the guy's name is Mark or Mike...Fuck you, Mark/Mike!
And for the record, this is the 2nd time in a row I was told it would be done on the day of drop off only to have it pushed to overnight.
Update: after arriving at 5:30, it literally took them 45 minutes to locate my car, no one had any idea where it was. Going over the bill I asked what the $15 in "miscellaneous charges" were...her response: rags. I got charged $15 for fucking rags.