Lorna is the best! She is friendly and puts you at ease quickly. If it's your first waxing she's wonderful at telling you everything she's doing (which puts your mind at ease for a Brazilian trust!) and about the product. You can tell she loves what she does and cares about her clients. The wax is amazing no strips! The establishment is very clean and the front desk is always kind and courteous even if they are slammed with guests and phone calls, they will still make eye contact with you and smile. Love euro wax and Lorna!