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| - To start off, this place has good food. Don't let my 2 stars take that away, we do come here quite often. That is not why I'm writing this, clearly plenty of people like this establishment. However, over the weekend my family and I had reservations for 12 & a baby for my grandfathers 85th birthday. Now I understand its Rodeo week at the South Point, so everyone was here and this place happened to be busier than usual but we did have a reservation @7. When my family arrived before me, they were told no one could sit until the entire party arrived. Since we were surprising my grandfather, this made it quite hard as he could of shown up any minute. By the time I arrived, about 15 mins prior to our reservation, I stood at the host stand with my family waiting for the host, who was actually the Manager, to acknowledged me. As more people walked up, it seems she was less interested in us and still never once looked up at me or even bothered to ask if we were all there. She then walked away and a young man greeted us and took us to our table. She returned and even as I eyed her down on the way to our table, she still didn't look up. I know she saw me, reading her name tag.. poor decision on her behalf. They sat us at a round table with chairs basically forced next to each other while mind you, we also had a toddler who needed a highchair. Eventually one was brought and everyone was able to sit, tightly. I believe our server was also another Manager, who you could tell was quite overwhelmed with not only how busy they were but the fact he had to take care of our table. The vibe coming off him was pretty depressing. He didn't seem to interested in our table and seemed to want to get us ordered and out. Large parties should never just be sitting empty while waiting for dinner. Bread was brought out the second we sat down but never got refilled. Salads showed up not to long after we all ordered but then we waited another 30 mins or so for all the prime rib to show up. Which obviously 12 steaks will take time to cook, then you should time anything before the main course appropriately. When food finally did come, of course we all enjoyed it. Like I said, the food is still good. Then we were told "don't get too full, wait till to see the desserts coming out." Then they brought out a piece of chocolate cake, and 2 small pieces of cheesecake on a plate that said "Happy Anniversary"... we told them of the mistake as it was clearly a Birthday with balloons and gifts and it was corrected and brought back saying "Happy Birthday". However for 12 people to share this small dessert, with no plates and just a fork, basically saying pass it around and each of you take a bite.. was a complete joke! Nor were we offered any more desserts to choose from, only coffee or tea. Needless to say, we were all quite disappointed with the services that night after spending 2 hours there. My father was a restaurant manager for 40 years, lived in 5 different countries working at some of the finest places and this was just sub-par service. Can't say I want to go back after that or even recommend it to anyone. Yeah sure the food is good but I can find a great Prime Rib at many other places.
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