From my salon experience ranging from NY to Alaska, Ive seen the best and the worst and Ritual is pretty onpoint. The only bad experience I had was waiting about 1 minute for the front desk receptionist to realize I was there while she was chatting around the corner. But other than that..I get my eyebrows done by Christina who is so nice and really great at what she does. I have horribly fine hair and I am really picky with cut/color and i recently had the ombre done by Audra who is amazing. She is so sweet and did such a great job. I would definitely recommend her to anyone for color. She did a little layer trimming which is pretty basic so i didn't experience her work with that, but she is the one to see for color for sure. Such a great experience. I love Ritual in Tivoli!