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| - Stopped in for a quick, early dinner and while the staff was quite nice, there were some clear issues with management and communication. I asked for brown rice: not made therefore not an available (nor was it offered to be made) option so I got vegetables. I asked for Shanghai steak (pretty popular item) it was not available and I was told it would be 7 or 8 minutes. I moved on to Orange chicken-not available-will be another couple minutes. I came here specifically for those 3 things and I had to wait--not a big deal but it was a good 15 minute wait. Meh -I'll get over it but when I got home and started eating, the Orange chicken tasted like freezer burn, the vegetables were quite literally raw and cold, and the Shanghai steak was mostly large pieces of mushrooms. The dining area had several full tables and when I walked in there were many people in line as well as a few who came in behind me. This was around 4pm, just the early beginnings of dinner rush. The staff was very nice and offered 10% off my meal as well as a water cup while I waited. It could have just been the time of the day but when I have another Panda craving, this will most likely not be my first location of choice---decision made mostly on the freezer burn because let's be honest, good Orange chicken is worth waiting 15 minutes for.
Edit---4 months later. I went back to see if things have improved (plus it's the closest one to me). No improvements. Had to wait again for the 2 most popular things that could possibly ever have- Orange chicken and rice. I watched the cook pour veggies from a large bag, into a basket, and dunk into the steaming water for less than 20 seconds, pull them out and pour into a server. They were steaming when I got them but quite literally cold when I bit in- at best they were blanched. They also very oddly tasted like freezer burn although I don't imagine they would be freezing their vegetables. The orange chicken wasn't cooked all the way. I mean the chicken was but the batter around it and in between two pieces stuck together was grainy and mushy like I was chewing on paste. Shanghai steak was overcooked and dry unfortunately. I was, again, asked this time if I would like a water cup while I wait. Again, staff is quite nice but still poorly managed. There were a couple staff members kinda lolly gagging around when it was clearly a very busy time- 5 orders ahead of me (3 of which were waiting just like me) and approx. 5 or 6 people behind me in line. The poor girl serving was by herself and overwhelmed. That should not have had to happen.
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