Last Sunday I purchased an office chair from Office Depot. I should have known when their employee asked if I wanted the floor model that there would be an issue. The lady at the front counter was nice, but not knowledgeable about her brand at all. She told me it was between $15 and $25 for Office Depot to assemble the chair. The cost was $8. I was told it would be ready in an hour. Many of their employees were walking around doing nothing. One hour later I arrived to find that my chair was not ready. The employee said he would work on it. When I arrived at the counter, the supervisor lied to me telling me the name of a female employee who was putting the arms on my chair. 20 minutes later, the same young man who said he would check on my chair, wheeled it to the front counter. If it wasn't for his efforts, I would give Office Depot one star. I gave them a second chance from the rude girl they had there 2 years and they blew it! I can't trust them.