I will say they have very good pizza (although very limited in choice) but the service is terrible.
Firstly they will not deliver south of queen in the downtown core, so we had to go pick up our order. That was fine, but when my husband and father went to pick them up (I had ordered 2 very different) they had only prepared one saying I had only ordered the second one, which meant order taker had not written down the first one and forgot to do so, but chose to blame me as I asked questions on the second one.
As they would have had to wait for at least a half an hour and I had not mentioned that I couldn't eat the cream one, they brought it home figuring we would "make do".
When I called the restaurant to tell them what happened, they blamed me for asking questions and they got "confused". Checked but would not go 2 blocks out of their delivery zone to rectify the situation and deliver it to me. Had we not been drinking at this point we could have picked it up, but end of the day it was their mistake and offering me a coupon for a small percentage off does not mean anything to me when I ordered dinner and didn't get it.
Yes it was Superbowl Sunday, but much like Christmas we know this is coming every year so staff up!!!! And hire people who a) don't blame the customer b) will have a resolution other than throwing a coupon for your next visit.