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  • Not sure whats happened to the place, but its really gone downhill. Staff is ill prepqred and on the brude side, asked to speak with a manager and was told he was busy in his office...really? Its been over 20 minutes and still no sign of him. Tables arent bussed, had to ask to get a clean table so we could eat. Not able to rate the food, i was too frustrated to enjoy it. Asked for water cups, only one was clean so they gave us a childs paper cup. Brought out part of our order, didnt know where the rest of it was and it took 3 tries to get a side of chipotle mayo right. Sorry, will be contacting corporate on this one. Now 30 minutes and still no manager...checked the front and here is no line either. Ordered a shake, got it in a paper cup, not the steel cup that gives a little extra...as the customer next to us received his...in a timely manner. Did I mention my wife had go get her shake...took over 20 minutes for that taken care of. Up to 35 minutes and still no manager....wow! UPDATE: We did finally get to speak to a manager, I believe his name was Chris. Came to find out one of the cooks quit that day, and he had been in the kitchen preparing our meal. Have to give him a little slack and will update by 1 star. He was great, firendly, professional, an asset to the company. Also heard back from Corporate, and they really seem to care about their service. Will give it another try based on these experiences.
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