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  • My son had a simple surgery here and the actual treatment was fine. It was the billing that is earning this review. I was quoted $2400 for Sunrise's portion of the bill and was told if I paid in full up front, I would get a 20% discount. I scraped together the cash and paid up front only to receive a bill for $2000 MORE. I spoke to several people and they all told me that the first quote was just an estimate. I told the billing people that wasn't explained to me. I was given a quote then baited in to paying in "full". I don't understand how the actual price can be almost double the amount of the "estimate". There was nothing abnormal about the hospital stay and the procedure went exactly as planned (in and out in 4 hours). After speaking to a lot of people and being told that I had no recourse but to pay the bill, I explained that I didn't have the money on the insurance HSA card just yet but that my employer contribution was coming in a month and could I pay then? She told me to pay a few hundred now and when it comes in, to pay the rest or as much as I could later. One month later I receive a letter from a collection agency stating the account is with them and they will file a judgment against me. I have the money on the HSA card but the problem is, the card only works to pay for medical expenses and not for collection agencies. Now I have to come out of pocket the $2k or else I get a judgment. This bait and switch billing scam they have should be illegal and investigated. It's not right to give someone a "pay in full" discount only to come back and ask for almost twice as much more money. They should have a really good idea how much a 4 hour stay is going to be based on the procedure being done. I understand if complications occur, then the bill could go up, but that did not happen in this case. The "estimate" should be very close to the actual total and if they offer a pay in full discount, it should be considered paid in full. They scammed me into paying way more money up front and now are sending me to collections for the rest despite saying I could pay the rest later. If you have the unfortunate need to have to take your child here, make sure you ask a lot of questions to the billing people and don't pay anything upfront until you are provided a detailed quote that, assuming there is no complications, will be very close to what the final bill will be. Don't believe their "pay in full discount" scam.
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