Getting my car serviced it was more like a chore. I always come to jiffy lube because its first come first serve and very quick. My last oil change took dour hours however, the staff truly went above and beyond.
I needed a new cap for the oil. I don't know technical jargon. It wasn't in stock and their supplier didn't have it either. This turned into a long a hunt for a cap. The Staff took it upon themselves to find it and have it transported.
Initially, the wrong one was sent. I was able to go for a run, head home and come back later. They kept me updated the entire time. Normally this would be an inconvenience but I truly appreciated the effort. It all was taken care of and I received a discount.