I was taken here for a birthday breakfast and I've never been to this establishment before. I had high hopes due to what I heard. When I got there the place was packed and without taking reservations we put our name down with a wait of 20-30 minutes. I didn't think that was too bad of a wait given we arrived at 9:30. We decided to look over the menu and it was nothing spectacular however I was excited to try their pancakes. Well the wait got longer and longer and eventually we got seated an hour later which to me is unacceptable. What was worse was that there were places available to sit but no server say guests there. When I ordered my hot chocolate it came in a regular glass with lots of whipped cream to were I needed a straw to even drink it but then being hot the straw bending. My food (veggie omelette and Taffy Apple pancakes where nothing out of this world. I'm glad I tried but will not return which is sad because I love breakfast!