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  • My experience at Diva Boutique was nothing short of TERRIBLE! In fact, I don't think I've ever had such poor customer service anywhere. I decided to take my Maid of Honour to Diva to look for an evening gown to wear for my wedding. As we walked in the appearance of the place was a little dark and crowded. In most dress stores, especially ones where you're spending $500 plus on a dress, you are usually greeted at the door and the organization of the store is explained to you. Here it seems like no one even noticed we had walked in even though there were only one other group of customers. No one greeted us and when we approached one of the customer service reps to ask about sizes, styles, and how long it would take to order a dress she was nothing short of absolutely rude. Anyways despite having a terrible initial encounter we still saw some interesting dresses that my MOH wanted to try on. Every time we picked up a dress the rude sales woman ripped it out of our hands and said "that will not fit her". Most evening gown stores only carry certain sizes in each of the dresses and they have ways of clipping it at the back so you can get an idea of how it looks to decide if you want to order it. After having three dresses ripped out of our hands and not having the sale woman even try and suggest alternative dresses we got the pictures. Diva boutique apparently didn't want our sale. We then ventured north on Avenue Road and had a wonderful experience at the dress stores there. Skip Diva Boutique. They were rude and unhelpful. They almost turned a very exciting fun day out into a complete mess, luckily there are other stores in Toronto that made up for Diva's terrible and rude customer service and we were able to get over it. Take it from me, don't waste your time here, there are so many other choices in the city.
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