So I hate to have to do this BUT I had a complaint when the service was less than ideal, we had to wait over 45 min for our food, the restaurant was in a chaos, and NO ONE but the single server was around. This was a 6-7wks ago. I gave them an opinion online. I was emailed by the district manager and was told they would call. I got the call from the STORE manager and we offer a replacement on my whole meal. So a few weeks back I returned ALLL the way out there again to try and get the meal I had originally ordered. I've ate at the UNLV location and had NO issues. I made the mistake of ordering it To Go. The fist indication was my milkshake was barley half way full of a med size cup. She said they ran out of cookies and cream??? So dont offer an alternative?? Then I get home and I had ordered a sandwich type that is ONLY available in the chicken sandwich. Yet mine had BEEF. The sandwishes were WRONG Again and Im pretty sure this time it was on purpose. I wont be back EVER.