The only reason this place is getting 2 stars is because i like the doctors... I had my son 2 months ago and since i hadn't picked a pediatrician yet my ob suggested Dr zilberman since they are in the same building. So i kinda ended up here. Dr Peterson is actually who came to check baby at the hospital she was very helpful and informative. I was unfortunate enough to have him right before new years so everything was closed when i was trying to figure out his insurance and scheduling follow up appointment. So i faced everything to the insurance and they were telling me he was covered while they were telling me in the office he wasn't covered because they were using the online verification system that had not been updated yet. Long story short (haha) i argued with them long enough that they picked up the phone and called and oh guess what! He was covered! then baby ended up having serious jaundice causing me to have to come in every day until his level came down while they never charged me any copay for which i asked about since i knew he had a $30 PCP copay. More recently i scheduled his 2 month shots at his 1 month appointment and the date the girl scheduled me for was just shy of his 2 month birthday so i asked if that was OK... She said it was fine... I showed up for my scheduled appointment only to find out he can't get his shots its too soon i need to reschedule. Well I'm already here and i have a couple questions so may as well ask. So on my way out i already figured they were gonna count it as a visit even though they screwed up i asked a different girl if i had a copay... Oh yeah it's $ 30 ... In 2 months this is the first time they have asked for money. So i schedule for the following week... Show up next week "oh did you know you have a$500 balance"... Of course i do every time i came in you told me not to pay! Ugh they have high turn over and no one knows what's going on!
On a much more positive note the docs really are great!
Dr Peterson doesn't make me feel stupid when i ask every silly new mom question in the book.
Pam is very nice she also answers all my silly questions and I don't feel like she is trying to rush out of the room bc the front desk over booked her.
Dr Zilberman did my son's circumcision and he was great. He explained exactly what he would be doing then escorted me out to the lobby to wait while they did the procedure. About 20 min later they came and got me said everything went well. I got very clear post op instructions and some ointment samples to help baby heal. I was very unsure about having this done in office since my experience with my nephew this was done at the hospital before he went home, BUT I must say he is all healed up and it looks great no strange scar tissue or anything.
Josh the office manager is very nice and they have Saturday appointments!!!
OVERALL::
I go for the doctors but the staff sucks in general .... to be fair there are a couple girls that seem to know what they are doing but just a couple