The staff here is top notch. I spend about 4 weeks a year working in this hotel and they all have come to know me and treat me like family. From James and Adam at the bell desk to Geena and Christina in the VIP Lounge they always go out of their way to help me with whatever I need. Sheri and Naki in the sales office are two of the most helpful and professional people I have had the pleasure of working with.
The food court has been upgraded and The Johnny Rockets is as good as any i've been to. They also have Subway, Bonanno, The Feast Buffet, Cabo, the Broiler, and the world famous Oyster Bar. Plenty to choose from.
The rooms are a huge upgrade from what they were a few years ago. Very clean and they all have flat screens when staying in the tower.
Overall this is a great hotel. Don't let the negative reviews turn you away. Stay here if you can't afford a top notch strip hotel. You won't regret it!