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  • When we started going here, we were happy with how friendly and helpful the vet techs and receptionists are. The hours the office is open are convenient, and prices are reasonable. At our first visit, Dr.Nicole Crowson seemed nice and we returned to their office several times for our puppy. Then, the bad experiences started. At once visit, Dr. Crowson started to clip our puppy's nails without even asking us if we wanted her to clip them. She wasn't paying any attention and was clipping so quickly that she cut almost every nail down to the quick before we made her stop. Our poor puppy was bleeding all over the table from at least 5 or more nails. I understand that it's easy to cut down a bit too far.....but if you are a vet and you notice that you are cutting too far down on every single nail, why wouldn't you stop?? She actually said, "Oh, she has very long quicks!" and kept right on cutting away. She was just so impatient that she didn't want to spend more than 30 seconds doing it. We have never had such a horrible experience at any groomer, and Dr. Crowson will never be touching her nails again. The next time we went (another puppy shot was due) Dr. Crowson said to us, "when you bring her in for me to spay, I'm cutting all of those nails down so far I won't have to do it again any time soon!" Let me also state that our dog was terrified of going up on that table because she was so traumatized during the previous visit. This little comment was the final straw. Um....excuse me? First of all, we never told her that she was spaying our dog and she never asked about the time frame under which we wanted her spayed at all. She never discussed any such options with us. Second of all, could she have said something more rude and ridiculous? Yes, please, chop all of our dog's nails off too short so they bleed while she is already having surgery. I feel this doctor is extremely careless and more concerned with being funny and putting on an act than she is with listening to her clients and being professional enough to talk to them about issues. We went to anther doctor at a different office to have our puppy spayed because I don't trust her surgery abilities. We will also be seeing another doctor for all future needs, as we will not tolerate our dog being treated the way she was treated.
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